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Privacy Policy | The House of the Key Holder®

The House of the Key Holder® attaches great importance to respecting your privacy and we are committed to building strong and lasting relationships with you. The protection of your personal data is essential to us.

This is why we provide you with our Data Confidentiality Policy in order to inform you, as clearly as possible, of the processing of personal data that we implement.

1. Who are we and what does this Policy cover?

This Data Protection Policy applies to the personal data we collect when you use our website (hereinafter referred to as the “Site”).

We will explain, below, how we collect, use and share your personal data, as well as the choices available to you regarding your personal data.

2. What personal data do we collect when you use our Site?

We collect your personal data when you communicate it to us directly or when you use our Site.

2.1. Personal data you provide to us

We collect your personal data during the various contacts you may have with us. We collect them in particular when creating your account on our Site or when you place an order.

The personal data we collect is as follows:

  • Account information: We need basic information to create your customer account. We collect your first name, last name, email address and password;
  • Personal data relating to transactions and billing: if you place an order, we will collect your first and last name, delivery and billing address as well as your bank details to process your payment and finalize the transaction;
  • Communications with us: You may also provide us with information when you contact our customer service, such as your name, email address and order number;
  • Newsletter: if you choose to subscribe to our newsletter, we will collect your email address.

2.2. Personal data we collect automatically

We also collect certain information automatically when you use our Site:

  • Personal data about your connections: We collect any personal data that browsers, mobile devices, and servers transmit to us, such as browser type, IP address, unique device identifiers, language choices, date and time of access, operating system and mobile network information. We collect this login information when you use our Services;
  • Information from Cookies and Other Technologies: A cookie is a piece of information that a site stores on a visitor's computer, and that that visitor's browser provides to the site each time the visitor returns. Web beacons are small blocks of code found on sites and emails. The House of the Key Holder® uses cookies and other technologies, such as pixel tags, to help us identify and track users, understand how our Site is used, and track and understand the effectiveness of an advertising campaign. -mailing, as well as to distribute targeted advertisements.

3. What are the purposes for which we collect your personal data?

La Maison du Porte-Clé® ensures that it processes your personal data on an adequate basis and for specific purposes.

3.1. Basis on which we collect and process your data

La Maison du Porte-Clé® ensures that it processes your personal data on a relevant legal basis.

Thus, the treatments we implement are based on:

  • The execution of a contractual commitment, for example: the creation of your customer account and the processing of your billing data when you place an order;
  • Compliance with a legal obligation incumbent on us;
  • The existence of a legitimate interest pushing us to process your personal data, such as to improve our Site in order to be able to offer you a better user experience, ensure the proper functioning of our Site and respond to your requests when you use the contact form present on the Site;
  • Your consent, for example: before placing and reading cookies and other trackers, we ensure that you obtain your consent.

3.2. Purposes for which we use your personal data

We use your personal data under the conditions and for the purposes listed below:

  • To allow you to fully use our Site and order our products, for example: configure and maintain your account, track your orders, view your order history, add and modify your delivery and billing addresses;
  • Monitor and analyze trends and better understand how you interact with our Site, which will help us to improve it and make it easier to use;
  • Measure, gauge and improve the effectiveness of our advertising, and thus better understand our customer loyalty mechanisms, for example: we can carry out analyzes on the number of individuals who ordered a product after receiving a marketing message;
  • Monitor and prevent problems from occurring on our Site;
  • Inform you, via e-mail for example, of offers and promotions offered by La Maison du Porte-Clé® and likely to interest you, solicit your opinion or keep you up to date with news about our products (from which you can unsubscribe at any time);
  • Personalize your user experience on our Site, target our marketing messages to certain groups of customers (for example, those who have not ordered in a certain period of time) and serve relevant advertising.

4. Who can have access to your personal data?

La Maison du Porte-Clé® shares your personal data in specific and limited circumstances. We have put in place appropriate safeguards to protect your privacy.

We share your personal data with the following actors and/or for the following purposes:

  • External service providers: we may share your personal data with our service providers to provide you with our Services;
  • Business partners: we may also share your personal data with our business partners;
  • Police authorities, judicial or administrative authorities: we may disclose your personal data when a legal obligation requires us to do so, such as in the event of a judicial requisition;
  • Protection of our rights: we may also disclose your personal data to defend or assert our rights in court.

5. How long do we keep your personal data?

We delete your personal data when it is no longer necessary for the purposes for which we collected it; provided that there is no legal or regulatory obligation requiring us to keep them.

For example, we retain your login data for 12 months from collection, in accordance with our legal obligations.

6. How do we protect your personal data?

La Maison du Porte-Clé® takes various measures to ensure the security of your personal data against loss, misuse, unauthorized access, disclosure, modification or destruction.

Especially :

  • Upon receipt of your personal data, we apply strict procedures and security measures in order to endeavor to prevent any unauthorized access, access to personal databases being strictly reserved for persons authorized to have access to them in the framework of their missions;
  • We require our subcontractors to undertake to respect the security and confidentiality of your personal data, by contractual means.

7. Is your personal data transferred outside the European Union?

In principle, we store your personal data within the European Union. However, we may transfer your personal data to some of our subcontractors or partners located outside the European Union for the purposes mentioned above.

Where the country to which your personal data is transmitted does not provide an adequate level of protection in accordance with regulations, we take appropriate measures to ensure that the recipients of your personal data will protect it adequately in accordance with this Policy and applicable regulations.

8. What are your rights and how can you exercise them?

In accordance with the applicable regulations regarding the protection of personal data, you can:

  • Request access to your personal data;
  • Request rectification or deletion of your personal data;
  • Object to our use and processing of your personal data;
  • Ask us to limit the use and processing of your personal data;
  • Withdraw your consent when the processing is based on this basis;
  • Request portability of your personal data.

Finally, you can tell us your instructions regarding the conservation, erasure and communication of your personal data in the event that you die.

If you wish to contact us regarding any of these rights, you can contact us by email at the following address:

We will send you a response within 1 month after receiving your request.

In the interest of confidentiality and protection of personal data, you may be asked for a copy of a signed identity document.

In the event of an unsatisfactory response from us, you can lodge a complaint with the CNIL. We nevertheless invite you to contact us using the contact details above before submitting any complaint to the CNIL.

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