Frequently Asked Questions | The House of the Key Holder®

Yes because our items are unique pieces with an exclusive design.

But we don't ask you to take our word for it. Judge yourself by consulting our customer reviews from verified purchases : see the reviews .

All of our key rings are made only on request by our partner artisans . They are subject to strict quality controls by our teams, comply with current standards and are guaranteed against all defects.

Our products are hypoallergenic . They contain no allergens and our metal keyrings are nickel-free.

The process of fulfilling your order includes artisanal manufacturing, quality checks and shipping.

The delivery time for an order by our craftsmen is on average 2 to 5 days. Once your order has been placed, your package will arrive in 10 to 15 days maximum, depending on the product, the time required for its manufacture, and the location of the craftsman.

We do everything we can to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

You can track your order via the tracking number that we sent you in the shipping confirmation email, or directly on our site by clicking on the following link: package tracking .

Some of our products are sent separately (see below), so you may have received multiple tracking numbers referring to multiple packages.

You may not have received a tracking number in the shipping confirmation email due to the delay in synchronizing our software with the shipping platform. Don't worry, it will be added to your order summary within a few days.

You can track your order via the tracking number that we sent you in the shipping confirmation email, or directly on our site by clicking on the following link: package tracking.

Some of our products are sent separately (see below), so you may have received multiple tracking numbers referring to multiple packages.

You may not have received a tracking number in the shipping confirmation email due to the delay in synchronizing our software with the shipping platform. Don't worry, it will be added to your order summary within a few days.

If your order includes several items, they may be sent separately , depending on available stocks, shipping warehouses and suppliers.

Each of your packages then has its own tracking number.

Don't worry, your order will arrive in full shortly, we'll make sure of that.

We deliver our products worldwide. There is no minimum quantity required per order.

The price of our standard delivery is €4.90.

Delivery is free for any order of €25 or more. (Excluding DOM-TOM).

We inform our kind customers that we are unfortunately only able to deliver to Reunion Island .

Deliveries to Reunion Island are generally longer (up to 2 months from the day of the order) in order to remain financially accessible. An additional cost for delivery (€9.87) will be requested.

Thank you for your understanding.

Yes, as long as your order is not “processing”.

It is entirely possible to cancel your order.

If the order is already being prepared, the cancellation costs will however amount to 40% of the purchase price.

It is not possible to cancel an order that has already been shipped.

A problem with the Post Office? Lost, broken, destroyed package?

With our secure delivery option, La Maison du Porte-Clé® takes care of disputes for you.

Customer satisfaction is our priority. We do not place the blame on the carrier by leaving you to “deal with it”. We assume full responsibility by immediately sending you a new package at our expense .

Do not hesitate to contact us by email: our team will do its utmost to meet your expectations.

We are only able to accept a return in the event of a proven defect in the product .

Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, contact us by sending us a photograph of the product in question (in the original packaging if possible), accompanied by your order number.

To be eligible for a return, your item must be unused and in the same condition you received it.

Yes !

In accordance with legal standards for sales on the internet and as indicated by the padlock icon and the “http s ” located in the URL bar, our site and our payment system are protected by a modern encryption protocol. SSL type .

Your personal data therefore remains completely private.

Your security, our priority: our site only offers secure and guaranteed safe payment methods.

We work with two payment providers known for their reliability: Stripe and Paypal.

We accept :

Credit card

Debit cards

Paypal Payments

Under no circumstances will your bank details or credit card information be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks.

We make your purchases as easy as possible:

Select the desired product(s)

Click “add to cart”.

Click on the shopping cart icon at the top right (your “basket”) to finalize your purchases.

We also offer the option of creating an account to make the process even easier.

No. Except in exceptional cases, we only accept one and only one reduction code per order.

La Maison du Porte-Clé® ships its products legally throughout the world. However, buyer is responsible for their country's import taxes, we take no responsibility.

If you are a professional and/or wish to order in large quantities, please go to

this page .

For any questions or requests for information, our customer support is available to assist you at the following address:

contact@la-maison-du-porte-cle.com

We guarantee a response within 24 hours (working day).